• Admission staff is available to answer queries and provide guidance.
• Impanelled Corporate clients are required to submit their company credit letter on the date of admission. In case of emergency admissions, thec redit letter should be submitted within 12 hrs. of admission.
• In the case of the non-submission of the company credit letter, the patient is deemed as a cash patient and an initial deposit will be charged as per the room/bed category.
• Patients opting for a room/bed category higher than their entitlement are required to pay the difference in charges. Charges for investigations, operation theatre charges, and the doctor fees are subject to change according to the room category.
• Credit facility is offered only to the patient from Impanelled Corporate and those with Third Party Insurance (TPA).
• Patient covered under Medical Insurance: it is mandatory to get approval for cashless facility from TPA before admission,however if the patient gets admitted in an emergency, then the approval for cashless facility must be produced before the discharge.
• In case there is a delay in authorization or denial of authorization from the insurance/TPA, the hospital cannot be held responsible and 100% of estimated cost or the difference in cost must be deposited at the time of admission or before the surgery.
• Do not keep any valuables including jewelry and cash with you. Be careful with your personal articles (Mobile, Laptop,etc.).
• You are advised not to handle/operate medical equipment on your own in the interest of your safety.
• Tipping employees is a violation of hospital norms.
• Breakage or damage caused to any piece of crockery, furniture, medical equipment, etc. will be charged at actuals.
• Smoking, Consumption of alcohol is not permitted in the hospital premises.
• Mobile phones are not permitted in restricted areas of the hospital i.e. ICU, Operation Theatres, MRI and others to name
• Photography (or) recordings is prohibited in Hospital premises. Any violation will be notified to security.
• All medicines, consumables for the patient will be provided by the hospital
• The hospital security has the right to check baggage and request for visitor passes at their discretion.
• In an endeavor to constantly improve hospital services, we request you to kindly fill in the feedback forms.
• Patients are required to pay an initial deposit at the time of admission as specified by the admission counter.
• Admission deposits will be adjusted against the final bill.
• The discharge process is initiated only after the consultant deems the patient fit for discharge.
• In case of patient not wanting to continue treatment at the hospital, they could ask for Leave Against Medical Advice (LAMA) after consultation with the doctor.
Patients are encouraged to check the room carefully for personal belonging before leaving. The hospital is not responsible for missing properties after the patient has left the room.
• To avail of ambulance/transport facility on discharge, the patient must put in a request in advance at the nursing counter/reception counter. Transportation is provided if available and is charged separately. Discharge timing is before 4.00 p.m.
NOTE: Discharge process may take 3 to 4 hours to be completed from the time the consultant initiates the discharge. There may be an additional delay of 3 to 4 hours in case a final authorization is required for those patients availing medical insurance facility
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